Products shipment is carried out by DHL express courier, with whom a tracking service for the package is active. The courier is delivering the goods from Monday to Friday, both in the morning and the afternoon, apart from holidays. The consignee cannot require any delivery in precise days and hours. In case the consignee is absent, the courier is leaving a delivery notice by a label attached to your domicile. Delivery is tried twice: then, if delivery fails, the courier will try and contact the consignee. In case also this attempt fails, the products will be returned to Modena Volley warehouse. Modena Volley is not responsible for any misfunction in delivery service due to the courier. The courier is noticing Customer by email about shipment status. Customer delivery notice service by email is activated automatically if the email field is correctly filled-in. It is suggested and important to indicate also a correct (fix or mobile) phone number. In case of deliveries to receptions (with signature for delivery on the package by the receptionist), Modena Volley will not consider themselves responsible if the package is not finally delivered to final consignee. We also invite you not to fill-in any PO Box in the delivery address field, since the courier is not able to deliver purchased goods there. Therefore, a physical delivery address shall be filled-in the form. If a destination country is not listed among those available, it means that currently, delivery of our goods in that Country is not foreseen and therefore your order request cannot be satisfied. In any case, considering that Modena Volley is evaluating the opportunity to extend their list of Countries to which shipments are possible, we suggest to check this issue by contacting our Customer Service writing to  marketing@modenavolley.it
 
Shipping Times.
ITALY – Merchandising products delivery is carried out within 1 or 2 working days, after 24 hours from order amount crediting date. Any delivery in delay can be caused by the temporary unavailability of the products, by misfunctions in courier service, by force majeure causes or holidays. In case after 5 working days (excluding Saturday and Sunday) products are still not received, we kindly ask you to contact Customer Service at the address marketing@modenavolley.it. Above mentioned delivery times have to be considered in any case as merely indicative and not essential.
FOREIGN COUNTRIES - In Europe, products delivery occurs within 2 to 3 working days, after 24 hours from order amount crediting date. In Countries outside Europe, delivery occurs within 3 or more working days, after 24 hours from order amount crediting date. Any delivery in delay can be caused by the temporary unavailability of the products, by misfunctions in courier service, by force majeure causes or holidays. In case after 8 working days (excluding Saturday and Sunday) products are still not received, we kindly ask you to contact Customer Service at the address marketing@modenavolley.it. Above mentioned delivery times have to be considered in any case as merely indicative and not essential.
 
Custom duties and taxes.
In case of shipment addressed to a Country which is not part of European Union, the goods may be subject to imposition of custom duties and possible taxes on sale. Any additional charge due to custom clearance is exclusively at consignee's charge. In case the goods are rejected by the consignee or not delivered due to other reasons (i.e. wrong address and/or phone number of the consignee; repeated absence of the consignee, etc.), the consignee will be charged with an amount to cover following expenses: shipment of goods + goods return + custom for returning shipment. On the other hand, goods price will be reimbursed. Custom duties and taxes vary based on destination Country and are applied to goods at their arrival in that Country. For information about duties and taxes amount and goods custom clearance, we suggest to contact competent Custom Offices of destination Country. .

Shipping costs.
ITALY – Shipping cost is 10,00 Euro for shipments up to 5 Kg and 20,00 Euro for shipments beyond 5 Kg. FOREIGN COUNTRIES – Shipment cost varies based on destination Country: fees are reported in attached reference table.
 
Foreign Countries: Costs per shipping zone
Kg Zona
1
Zona
2
Zona
3
Zona
4
Zona
5
Zona
6
Zona
7
Zona
8
Zona
9
Zona
10
0,5 kg 20,00 € 20,00 € 20,00 € 25,00 € 30,00 € 35,00 € 55,00 € 60,00 € 65,00 € 70,00 €
1,0 kg 20,00 € 20,00 € 20,00 € 25,00 € 30,00 € 40,00 € 55,00 € 60,00 € 65,00 € 75,00 €
1,5 kg 30,00 € 30,00 € 30,00 € 30,00 € 40,00 € 50,00 € 55,00 € 65,00 € 70,00 € 80,00 €
2,0 kg 30,00 € 30,00 € 30,00 € 30,00 € 40,00 € 50,00 € 55,00 € 70,00 € 80,00 € 90,00 €
2,5 kg 40,00 € 40,00 € 40,00 € 45,00 € 50,00 € 50,00 € 60,00 € 70,00 € 80,00 € 90,00 €
3,0 kg 40,00 € 40,00 € 40,00 € 45,00 € 50,00 € 50,00 € 70,00 € 80,00 € 90,00 € 100,00 €
3,5 kg 40,00 € 40,00 € 40,00 € 45,00 € 60,00 € 60,00 € 70,00 € 80,00 € 90,00 € 110,00 €
4,0 kg 50,00 € 50,00 € 50,00 € 60,00 € 60,00 € 60,00 € 80,00 € 80,00 € 100,00 € 120,00 €
4,5 kg 50,00 € 50,00 € 50,00 € 60,00 € 60,00 € 60,00 € 80,00 € 90,00 € 115,00 € 130,00 €
5,0 kg 50,00 € 50,00 € 50,00 € 60,00 € 70,00 € 70,00 € 90,00 € 90,00 € 115,00 € 140,00 €
5,5 kg 50,00 € 50,00 € 50,00 € 60,00 € 70,00 € 70,00 € 90,00 € 100,00 € 125,00 € 140,00 €
6,0 kg 60,00 € 60,00 € 60,00 € 70,00 € 70,00 € 70,00 € 100,00 € 110,00 € 125,00 € 145,00 €
6,5 kg 60,00 € 60,00 € 60,00 € 70,00 € 70,00 € 80,00 € 110,00 € 110,00 € 135,00 € 145,00 €
7,0 kg 60,00 € 60,00 € 60,00 € 70,00 € 80,00 € 80,00 € 110,00 € 120,00 € 135,00 € 160,00 €
7,5 kg 60,00 € 60,00 € 60,00 € 70,00 € 80,00 € 80,00 € 120,00 € 130,00 € 145,00 € 160,00 €
8,0 kg 60,00 € 60,00 € 60,00 € 85,00 € 80,00 € 80,00 € 120,00 € 130,00 € 145,00 € 170,00 €
8,5 kg 70,00 € 70,00 € 70,00 € 85,00 € 90,00 € 90,00 € 130,00 € 140,00 € 155,00 € 170,00 €
9,0 kg 70,00 € 70,00 € 70,00 € 85,00 € 90,00 € 90,00 € 140,00 € 150,00 € 155,00 € 170,00 €
9,5 kg 70,00 € 70,00 € 70,00 € 85,00 € 90,00 € 90,00 € 150,00 € 160,00 € 165,00 € 180,00 €
10,0 kg 70,00 € 70,00 € 70,00 € 85,00 € 90,00 € 90,00 € 150,00 € 160,00 € 165,00 € 180,00 €

 

   
Nazione Zona
Afghanistan 9
Albania 5
Algeria 10
American Samoa 8
Andorra 5
Angola 10
Anguilla 8
Antigua e Barbuda 8
Arabia Saudita 8
Argentina 8
Armenia 10
Aruba 8
Australia 8
Austria 1
Azerbaigian 10
Bahamas 8
Bahrain 7
Bangladesh 8
Barbados 8
Belgio 1
Belize 8
Benin 10
Bermuda 8
Bhutan 9
Bielorussia 5
Bolivia 8
Bonaire 8
Bosnia-Erzegovina 5
Botswana 10
Brasile 8
Brunei 7
Bulgaria 4
Burkina Faso 10
Burundi 10
Cambogia 9
Camerun 10
Canada 6
Canary Islands 5
Capo Verde 10
Cayman Islands 8
Ciad 10
Cile 8
Cina 7
Cipro 4
Colombia 8
Comore 10
Congo 10
Congo, Repubblica democratica del 10
Corea del Nord 10
Corea del Sud 7
Costa D'avorio 10
Costa Rica 8
Croazia 3
Cuba 10
Curacao 8
Danimarca 3
Dominica 8
Ecuador 8
Egitto 7
El Salvador 8
Emirati Arabi Uniti 7
Eritrea 10
Estonia 4
Etiopia 10
Fiji 8
Filippine 7
Finlandia 3
Francia 1
Gabon 10
Gambia 10
Georgia 10
Germania 1
Ghana 10
Giamaica 8
Giappone 7
Gibilterra 5
Gibuti 10
Giordania 9
Grecia 3
Grenada 8
Groenlandia 7
Guadalupe 8
Guam 8
Guatemala 8
Guernsey - Isole Channel 5
Guiana Francese 8
Guinea 10
Guinea Bissau 10
Guinea Equatoriale 10
Guyana 8
Haiti 8
Honduras 8
Hong Kong 7
India 7
Indonesia 7
Iran 10
Iraq 9
Irlanda 3
Islanda 5
Isole di Cook 10
Isole Falkland 10
Isole Faroe 5
Isole Marshall 10
Isole Solomon 10
Isole Turks e Caicos 9
Isole Vergini - UK 8
Isole Vergini - USA 8
Israele 9
Jersey - Isole Channel 5
Kazakistan 10
Kenya 10
Kirghizistan 10
Kiribati 10
Kosovo 5
Kuwait 7
Laos 9
Lesoto 10
Lettonia 4
Libano 9
Liberia 10
Libia 10
Lituania 4
Lussemburgo 1
Macau 8
Macedonia 5
Madagascar 10
Malawi 10
Maldive 8
Malesia 7
Mali 10
Malta 4
Marocco 10
Martinica 8
Mauritania 10
Mauritius 10
Mayotte 10
Messico 7
Micronesia 8
Moldavia 5
Monaco 1
Mongolia 10
Montenegro 5
Montserrat 8
Mozambico 10
Myanmar 10
Namibia 10
Nauru 10
Nepal 9
Nevis 8
Nicaragua 9
Niger 10
Nigeria 10
Niue 10
Norvegia 5
Nuova Caledonia 8
Nuova Zelanda 8
Olanda 1
Oman 8
Pakistan 8
Palau 8
Panama 8
Papua Nuova Guinea 9
Paraguay 8
Peru' 8
Polonia 4
Porto Rico 8
Portogallo 3
Qatar 8
Regno Unito 2
Repubblica Ceca 4
Repubblica Centrafricana 10
Repubblica Dominicana 8
Repubblica Sudafricana 8
Reunion 10
Romania 4
Ruanda 10
Russia 7
Saint Barthelemy 8
Saint Eustatius 8
Saint Kitts e Nevis 8
Saint Lucia 8
Saint Maarten 8
Saint Vincent e Grenadine 8
Saipan 9
Samoa 8
Senegal 10
Serbia 5
Seychelles 10
Sierra Leone 10
Singapore 7
Siria 9
Slovacchia 4
Slovenia 4
Somalia 10
Somaliland 10
South Sudan 10
Spagna 2
Sri Lanka 7
Stati Uniti 6
Sudan 10
Suriname 8
Svezia 3
Svizzera 5
Swaziland 10
Tagikistan 10
Tahiti 8
Taiwan 8
Tanzania 10
Thailandia 7
Timor Est 9
Togo 10
Tonga 10
Trinidad e Tobago 8
Tunisia 10
Turchia 5
Tuvalu 10
Ucraina 5
Uganda 10
Ungheria 4
Uruguay 8
Uzbekistan 10
Vanuatu 10
Venezuela 8
Vietnam 9
Yemen 9
Zambia 10
Zimbabwe 10